Our research does not cover the casino's password-reset screen, so this guide does not describe one. If you are locked out, contact the casino's support by live chat or email. Before you log in, check the domain carefully, because a similarly named South African site, spincity.bet, belongs to a different operator. Also note that the Curaçao registry dated 2 October 2026 lists the casino's licence as revoked, and no New Zealand licence has been confirmed for the brand.
Where to sign in: the official address
Our research identifies https://spin.city/ as Spin City Casino's official website, with a Canadian version at https://spin.city/en-ca. The terms of service name Faro Entertainment N.V. (Curaçao) as the business running the casino. They name Faro Entertainment Europe Limited, based in Nicosia, Cyprus, as the site operator. Scammers often use look-alike names for phishing, and similar names also cause honest mix-ups, so check which address belongs to which business.
| Address | What it is | Sign in here? |
|---|---|---|
| spin.city | Official Spin City Casino site (Faro Entertainment) | Yes, your casino account is held here |
| spin.city/en-ca | Canadian version of the same site | Same site, regional version |
| spincity.bet | SpinCity South Africa, a different operator (Betterbet (Pty) Ltd) | No, it is a different casino |
| spincity888.bet | This independent review site | No, there is no login here |
An account at spincity.bet will not necessarily work at spin.city, and the reverse is also true. They are separate businesses, and each refers to a different regulator.
How to sign in safely, step by step
- Open the site yourselfType spin.city into the address bar or use a bookmark you saved yourself. Avoid sign-in links in unsolicited emails, texts or ads.
- Check the domain before you type anythingMake sure the address reads spin.city. Watch for look-alikes such as spincity.bet, or versions with extra words or characters.
- Choose your deviceUse a browser on Android, iOS or Windows, or the Android APK app. There is no iOS app, so on an iPhone or iPad use the browser or a home-screen shortcut.
- Enter your details only on the official siteType your username or email and password only into the casino's own sign-in form. Never enter them on a third-party page, and that includes review sites like this one.
- Log out on shared devicesOn a shared or public computer, such as at a library or internet café, log out when you are done. Do not let the browser save your password.
Signing in on mobile
- Android: use the browser, or the native app offered as an APK download from the official site.
- iOS: browser only. There is no native iOS app, but you can add a home-screen shortcut to spin.city.
- Windows: browser access.
The Android app is an APK file, not a Google Play download. Only get it from the official spin.city site, because an APK from anywhere else could be tampered with. Our Spin City app page has more on mobile access.
Account recovery: forgotten password or locked account
Our research did not cover Spin City's password-reset process, two-factor options or lockout rules, so we do not describe specific buttons or timings. If the official sign-in screen offers a recovery option, use it on spin.city itself. If that does not work, or your account seems to be blocked, contact customer support directly.
- Live chat: the homepage says it is available day and night, and the About page says 24/7.
- Email: listed on both the homepage and the About page.
- Phone: mentioned on the About page only.
- Languages: English, German, Polish, Danish and Russian.
Our research did not show the support email address or phone number. Get them from the official site, not from forums or search ads. Our customer support guide covers the contact channels and how to escalate a problem.
Common login issues and what they usually mean
Some problems that look like login faults have nothing to do with your password. They come from the casino's terms or from regional restrictions. The table matches common symptoms to what our research shows. Amounts are given in euros, as they appear in the casino's terms, not in NZD.
| Symptom | Possible cause in the research | What to do |
|---|---|---|
| Your details are not recognised | You may be on a different site, such as spincity.bet, which is a separate operator | Check the address is spin.city, then try recovery or contact support |
| Signed in, but real-money play is unavailable | Terms clause 2.1.4 bars residents of many countries from real-money play, including Australia, the UK, the US, France, the Netherlands, Spain, Italy and Ukraine | Read the restricted-country list in the terms and do not try to get around it |
| Some games will not open | Terms clauses 17.6 and 17.8 block NetEnt games in certain countries, such as Australia, Canada, Denmark, Germany and Norway | This is a game restriction, not a fault with your account |
| Balance is lower after a long break | An inactivity fee of €5 per month applies after 12 months without logging in | Ask support for a statement, and log in from time to time or close accounts you no longer use |
| Withdrawal paused and documents requested | Extra verification may apply once total withdrawals pass €2,000, and requested documents must be sent within 14 days | Upload the documents through the official site before the deadline |
| No app in the App Store | There is no iOS app | Use the browser or a home-screen shortcut |
Our withdrawal page explains verification and payout rules in more detail.
Before you log in: check the licence status
The casino's homepage still says it holds an online gambling licence from the government of Curaçao. The licence record is less clear-cut:
- The terms describe licence application OGL/2024/194/0642 as in progress, with the operator working under a Certificate of Operation in the meantime.
- A September 2025 Curaçao registry lists that licence as issued on 12 August 2025 and expiring on 12 February 2026.
- The Curaçao OGL registry dated 2 October 2026 lists it as revoked as of 12 August 2026, at the operator's request.
- Spin City does not appear on the iGaming Ontario operator list, the German GGL whitelist or the Portuguese SRIJ list.
Before you deposit or keep a balance, think about what recourse you would have if a dispute came up. Our Spin City review looks at this in detail.
What this means for players in New Zealand
New Zealand is not named among the restricted countries we saw in clause 2.1.4. However, that clause also covers 'many others', so check the full list in the terms yourself. We have found no confirmed Department of Internal Affairs licence for Spin City, and the brand does not claim a local licence. In New Zealand, the Gambling Act 2003 restricts the advertising of overseas gambling, and an online casino licensing regime is being introduced. That is why this page is informational only and contains no promotional links. You must be 20 or older to gamble.
- Official address
- spin.city (Canadian version: /en-ca)
- Mobile access
- Browser on Android, iOS and Windows
- App
- Android APK only; iOS home-screen shortcut
- Support
- Live chat, email and phone (24/7 according to the About page)
- Inactivity fee
- €5 per month after 12 months without logging in
- Curaçao licence OGL/2024/194/0642
- Listed as revoked as of 12 August 2026[↗]
- Look-alike name
- spincity.bet is a different operator[↗]
Good account habits
- Use a password you do not use on any other site, and keep it in a password manager.
- Keep the email account linked to your casino account secure, because account recovery usually depends on it.
- Make sure your account details match your ID documents, as verification can be requested on larger withdrawals.
- If you are logging in more often or for longer than you meant to, take a break. See our responsible gambling page, or contact the Gambling Helpline on 0800 654 655 (gamblinghelpline.co.nz). The service is free and confidential.
Spin City login FAQ
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Can I log in to Spin City Casino on this website?
What is the official Spin City Casino address?
Is spincity.bet the same casino?
I've forgotten my password. What should I do?
Is there an app for logging in on an iPhone?
What happens if I don't log in for a long time?
Is Spin City licensed in New Zealand?
Can I log in and play from any country?
Which languages does support speak if I'm locked out?
This page is independent, informational content about Spin City Casino. We're not affiliated with or endorsed by the brand, and we haven't confirmed that it holds any Department of Internal Affairs licence. Details can change, so always check the operator's own terms.