Responsible Gambling at Spin City Casino: A Guide for New Zealanders

The terms of service name Faro Entertainment N.V. (Curaçao) as the company running the casino at spin.city. Faro Entertainment Europe Limited (Cyprus) is named as the site operator. We reviewed the homepage, the bonus, cashback and VIP pages, and the terms PDF. None of them described responsible gambling tools such as deposit limits, loss or session limits, cooling-off periods or self-exclusion. That doesn't prove the tools are missing. It does mean we can't confirm them, so we won't describe features we haven't seen. The link between this website (spincity888.bet) and spin.city is also unconfirmed.

Questions to put to support before any deposit

• Can I set my own daily, weekly or monthly deposit limits? How long does it take to raise or remove one?
• Is there a time-out or cooling-off option, and for what periods?
• Can I self-exclude? For how long, and does it cover sports betting as well as the casino?
• Can I opt out of bonus offers and marketing emails?
• How do I close my account permanently, and what happens to any remaining balance?

According to the homepage, support is available day and night by live chat and email, in English, German, Polish, Danish and Russian. The About page also lists phone support and describes live chat as 24/7. We couldn't find a published support email address or phone number. Get answers in writing, by chat transcript or email, so you have a record. Our customer support page has more on contact options.

Several payment and withdrawal rules affect how easily you can stop playing and get your money out. The site states its amounts in euros. We show them as published rather than converting to NZD, because the final amount depends on your bank or payment provider's exchange rate and fees.

How bonuses, cashback and VIP status work

Bonus offers come with conditions that encourage more and faster play. Unless stated otherwise, the general terms set 40× wagering, a €5 maximum bet with bonus money, and a 7-day expiry on free spins. The bonus page says the welcome offer is valid for 5 days after registration. Weekly cashback is 5% of losses. Players who deposit €20 or more in a week get 6% instead, with 15× wagering. There's also a VIP club with Celebrity, Superstar and Icon tiers, and a loyalty programme whose top status is Lord. Cashback and status levels reward more play. None of them is a reason to chase losses.

• You often spend more money or time than you planned.
• You chase losses, depositing again to win back what you've lost.
• You gamble with money meant for rent, power bills, groceries or debt repayments, or you borrow to gamble.
• You hide or play down your gambling with whānau, friends or a partner.
• You feel restless, irritable or anxious when you try to cut back or stop.
• Gambling crowds out sleep, work, study or time with the people close to you.
• You see gambling as a way to fix money problems or escape stress.
• You keep upping your stakes to get the same buzz.

One sign on its own may not mean you have a problem. If several sound familiar, take a break and talk to someone you trust or to a professional service such as the Gambling Helpline.

1. Set a budget before you log inPick an amount you can afford to lose completely. Treat it as the cost of entertainment, not an investment.
2. Set a time limitUse a phone alarm or timer. We couldn't confirm whether the site offers session reminders.
3. Ask support about account limitsAsk whether deposit limits or time-outs can be applied to your account, and get the answer in writing.
4. Never chase lossesWhen your budget's gone, stop. Cashback and bonuses don't change the house edge.
5. Cash out deliberatelyPlan withdrawals around the 2× deposit turnover rule, the minimum withdrawal amounts and the weekly and monthly caps.
6. Keep gambling separate from stressAvoid playing when you're upset, tired or drinking.

If you've decided to stop

1. Withdraw any remaining balance first, so the €5 monthly inactivity fee can't eat into it after 12 months.
2. Contact support and ask them to close your account or self-exclude you. Ask them to confirm the length and scope in writing.
3. Uninstall the Android app if you use it, and remove any home-screen shortcut on iOS.
4. Unsubscribe from casino emails and messages.
5. Tell someone you trust, and call the Gambling Helpline on 0800 654 655.

We found no help organisations named on Spin City's own pages. In New Zealand, the Gambling Helpline offers free, confidential support on 0800 654 655 and at gamblinghelpline.co.nz. You can also contact them if someone close to you is gambling and you're worried. Your GP or local health service is another starting point. If you're in immediate danger or thinking about harming yourself, call 111.

Who shouldn't play here

• Anyone under 20.
• Residents of countries excluded under terms clause 2.1.4, which names Australia, Belgium, Cyprus, Czech Republic, Estonia, France, Greece, Ireland, Italy, Lithuania, Malta, Netherlands, Russia, Serbia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, the UK and the US, among many others. New Zealand isn't on that list, but that doesn't make the site locally licensed.
• Anyone currently self-excluded elsewhere, or who recognises the warning signs above.
• Anyone who needs strong regulatory protection, given the revoked Curaçao licence and the lack of any confirmed local licence.

Licence OGL/2024/194/0642

Listed as revoked as of 12 August 2026 at the operator's request[↗]

Withdrawal caps

€5,000 per week; €15,000 per month

Deposit turnover

2× per deposit, otherwise a 10% fee

Inactivity fee

€5 per month after 12 months without logging in

Support channels

Live chat, email and phone (About page, 24/7)