The casino's public pages and terms, as reviewed in our research, do not describe deposit limits, time-outs, reality checks or self-exclusion, and its Curaçao licence is listed as revoked, so there is no regulator you can rely on to step in. If gambling is causing you or someone close to you problems, the HSE Drugs and Alcohol Helpline offers support on 1800 459 459.
What we could and could not verify about player-protection tools
According to the terms of service, the casino at spin.city is run by Faro Entertainment N.V. (Curaçao), with Faro Entertainment Europe Limited (Cyprus) named as the site operator. Our research covered the homepage, the bonus, cashback and VIP pages, and the terms PDF. None of these sources described responsible gambling tools such as deposit limits, loss or session limits, cooling-off periods or self-exclusion. That does not prove the tools are missing, but we cannot confirm them, so we will not describe features we have not seen. Note also that the link between this website (spincity888.bet) and spin.city is unconfirmed.
If you already hold an account: questions to put to support
- Can I set daily, weekly or monthly deposit limits myself, and how long does it take to raise or remove a limit?
- Is there a time-out or cooling-off option, and for which periods?
- Can I self-exclude, for how long, and does it cover sports betting as well as the casino?
- Can I opt out of bonus offers and marketing emails?
- How do I close my account permanently, and what happens to any remaining balance?
The homepage says support is available day and night by live chat and email, in English, German, Polish, Danish and Russian. The About page also lists phone support and describes live chat as 24/7. We could not find a published support email address or phone number. Ask for answers in writing (in chat or by email) so you have a record. More on contact options is on our customer support page.
Site terms that affect your money and your ability to stop
Several payment and withdrawal rules in the terms affect how easily an account holder can stop playing and take money out. We list them so you can judge the site's terms, not as an invitation to sign up.
| Rule | What the site states | Why it matters |
|---|---|---|
| Minimum deposit | €10 | Small deposits are easy to repeat, which makes overall spending harder to track. |
| Deposit turnover | Each deposit must be wagered 2× before withdrawal, otherwise a 10% fee is charged | Withdrawing straight away costs money, which can push players to keep going. |
| Pending period | Withdrawals stay pending for 0–48 hours | A pending withdrawal is not money to play with. |
| Withdrawal caps | €5,000 per week, €15,000 per month | Large balances take time to cash out. |
| Large wins | Wins of €50,000 or more may be paid in 10 monthly instalments | A big win may not be paid out all at once. |
| Verification | Extra checks may apply above €2,000 in total withdrawals; documents must be sent within 14 days | Delays during checks can tempt players to keep playing while they wait. |
| Inactivity fee | €5 per month after 12 months without logging in | A balance left in a dormant account slowly shrinks. |
| Minimum withdrawal | €20, or €100 by bank transfer | Small leftover balances may be hard to withdraw. |
How the bonus, cashback and VIP rules work
Bonus conditions are built to encourage more and faster play. The general terms set 40× wagering unless stated otherwise, a €5 maximum bet with bonus money, and a 7-day expiry on free spins. The bonus page says the welcome offer is valid for 5 days after registration. Weekly cashback is 5% of losses, or 6% with 15× wagering for players who deposit €20 or more that week. There is also a VIP club with Celebrity, Superstar and Icon tiers, and a loyalty programme whose top status is Lord. All of these reward more play; none of them reduces the risk of losing.
Warning signs of problem gambling
- You spend more money or time than you planned, more and more often.
- You chase losses by depositing again to win back what you lost.
- You gamble with money meant for rent, bills, food or loan repayments, or you borrow to gamble.
- You hide or play down your gambling to family, friends or a partner.
- You feel restless, irritable or anxious when you try to cut down or stop.
- Gambling crowds out sleep, work, study or time with people close to you.
- You see gambling as a way to fix money problems or escape stress.
- You keep raising stakes to get the same buzz.
One sign on its own may not mean you have a problem. If several sound familiar, take a break and talk to someone you trust or to a professional service such as the HSE helpline below.
Practical steps to stay in control
- Set a budget in advanceChoose an amount you can afford to lose completely. Treat it as the cost of entertainment, never as an investment.
- Set a time limitUse a phone alarm or timer. We could not confirm whether Spin City offers session reminders.
- Ask about account limitsIf you hold an account, ask support whether deposit limits or time-outs can be applied, and get the answer in writing.
- Never chase lossesWhen your budget is gone, stop. Cashback and bonuses do not change the house edge.
- Plan withdrawalsBear in mind the 2× deposit turnover rule, the minimum withdrawal amounts and the weekly and monthly caps.
- Keep gambling separate from stressAvoid playing when you are upset, tired or drinking.
If you have an account and have decided to stop
- Withdraw any remaining balance first, so the €5 monthly inactivity fee does not eat into it after 12 months.
- Contact support and ask for your account to be closed or self-excluded. Ask them to confirm the duration and scope in writing.
- Uninstall the Android app if you use it, and remove any home-screen shortcut on iOS.
- Unsubscribe from casino emails and messages.
- Tell someone you trust, and contact the HSE helpline or your GP.
Where to get help in Ireland
Our research did not find any help organisations named on Spin City's pages. In Ireland, the HSE Drugs and Alcohol Helpline also supports people affected by gambling: call 1800 459 459 or see the HSE gambling pages at www2.hse.ie/living-well/gambling/. You can also speak to your GP. Help is available to family members and friends as well as to the person who gambles. If you are in immediate danger or thinking about harming yourself, call 112 or 999.
Who the site is not open to
- Residents of Ireland: under terms clause 2.1.4, Irish residents cannot play for real money.
- Residents of the other countries excluded under the same clause. These include Australia, Belgium, Cyprus, Czech Republic, Estonia, France, Greece, Italy, Lithuania, Malta, Netherlands, Russia, Serbia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, the UK and the US, among many others.
- Anyone under 18, or below the legal gambling age where they live.
- Anyone who needs strong regulatory protection, given the revoked Curaçao licence and the missing local licences we checked.
- Licence OGL/2024/194/0642
- Listed as revoked as of 12 August 2026 at the operator's request[↗]
- Ireland
- On the restricted list in terms clause 2.1.4
- Withdrawal caps
- €5,000 per week; €15,000 per month
- Deposit turnover
- 2× per deposit, otherwise a 10% fee
- Inactivity fee
- €5 per month after 12 months without logging in
- Support channels
- Live chat, email and phone (About page, 24/7)
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This page is independent editorial content from SmgTev. It is not produced, approved or endorsed by Spin City Casino. Information is provided for general reference only and may change; please check the operator's own terms for current details.