The brand's Curaçao licence is listed as revoked, and Spin City does not appear on the iGaming Ontario operator list. That means no Canadian regulator we checked can step in for you. Your own limits, the warning signs below and help from services such as ConnexOntario or your provincial health service matter more here than usual.
What we could and could not verify about player-protection tools
The terms of service name Faro Entertainment N.V. (Curaçao) as the company running the casino at spin.city. Faro Entertainment Europe Limited (Cyprus) is named as the site operator. Our research covered the homepage, the bonus, cashback and VIP pages, and the terms PDF. None of these sources describe responsible gambling tools such as deposit limits, loss or session limits, cooling-off periods or self-exclusion. That does not prove the tools are missing. It does mean we cannot confirm them, so we will not describe features we have not seen. The site has a Canadian (/en-ca) version, but it does not change this picture. Also note that the link between this website (spincity888.bet) and spin.city is unconfirmed.
Questions to ask support before you deposit
- Can I set daily, weekly or monthly deposit limits myself? How long does it take to raise or remove a limit?
- Is there a time-out or cooling-off option, and for which periods?
- Can I self-exclude? For how long, and does it cover sports betting as well as the casino?
- Can I opt out of bonus offers and marketing emails?
- How do I close my account permanently, and what happens to any remaining balance?
The homepage says support is available day and night by live chat and email, in English, German, Polish, Danish and Russian. French is not listed. The About page also mentions phone support and describes live chat as 24/7. However, we could not find a published support email address or phone number. Get answers in writing, by chat or email, so you have a record. Our customer support page has more on contact options.
Site terms that affect how you control your spending
Several payment and withdrawal rules affect how easily you can stop playing and get your money out. Know them before you deposit. The terms state amounts in euros. We have not seen Canadian-dollar equivalents, so check how your bank or payment method converts them.
| Rule | What the site states | Why it matters |
|---|---|---|
| Minimum deposit | €10 | Small deposits are easy to repeat. Count every top-up toward your budget. |
| Deposit turnover | Each deposit must be wagered 2× before withdrawal, otherwise a 10% fee is charged | Withdrawing right away costs money, which can push you to keep playing. |
| Pending period | Withdrawals stay pending for 0–48 hours | Don't treat a pending withdrawal as money you can still play with. |
| Withdrawal caps | €5,000 per week, €15,000 per month | Large balances take time to cash out. |
| Large wins | Wins of €50,000 or more may be paid in 10 monthly instalments | A big win may not be paid out all at once. |
| Verification | Extra checks may apply above €2,000 in total withdrawals; documents must be sent within 14 days | Have your ID ready so you aren't tempted to keep playing while you wait. |
| Inactivity fee | €5 per month after 12 months without logging in | If you stop playing, withdraw your balance rather than leaving it in the account. |
| Minimum withdrawal | €20, or €100 by bank transfer | Small leftover balances may be hard to withdraw. |
Bonuses, cashback and VIP status
Bonus conditions tend to encourage more play and faster play. The general terms set 40× wagering unless stated otherwise, a €5 maximum bet with bonus money, and a 7-day expiry on free spins. The bonus page says the welcome offer is valid for 5 days after registration. Weekly cashback is 5% of losses. Players who deposit €20 or more in a week get a boosted 6% instead, with 15× wagering. The site also has a VIP club with Celebrity, Superstar and Icon tiers, and a loyalty program whose top status is Lord. Cashback and status levels reward more play. They are not a reason to chase losses.
Warning signs of problem gambling
- You spend more money or time than you planned, and it happens more often.
- You chase losses by depositing again to win back what you lost.
- You gamble with money meant for rent, bills, groceries or debt payments, or you borrow to gamble.
- You hide your gambling from family, friends or a partner, or play it down.
- You feel restless, irritable or anxious when you try to cut back or stop.
- Gambling crowds out sleep, work, school or time with the people close to you.
- You see gambling as a way to fix money problems or escape stress.
- You keep raising your stakes to get the same excitement.
One sign on its own may not mean you have a problem. If several sound familiar, take a break. Talk to someone you trust or contact a professional service.
Practical steps to stay in control
- Set a budget before you log inPick an amount you can afford to lose completely. Treat it as the cost of entertainment, not an investment.
- Set a time limitUse a phone alarm or timer. We could not confirm whether the site offers session reminders.
- Ask support about account limitsAsk whether deposit limits or time-outs can be applied to your account, and get the answer in writing.
- Never chase lossesWhen your budget is gone, stop. Cashback and bonuses don't change the house edge.
- Cash out deliberatelyWhen you plan a withdrawal, factor in the 2× deposit turnover rule, the minimum withdrawal amounts and the weekly and monthly caps.
- Keep gambling separate from stressAvoid playing when you're upset, tired or drinking.
If you have decided to stop
- Withdraw any remaining balance first. Otherwise the €5 monthly inactivity fee will start eating into it after 12 months.
- Contact support and ask them to close or self-exclude your account. Ask them to confirm the duration and scope in writing.
- Uninstall the Android app if you use it, or remove the home-screen shortcut on iOS.
- Unsubscribe from casino emails and texts.
- Tell someone you trust, and contact a support service in your province.
Where to get help in Canada
Our research did not find any help organizations named on Spin City's pages. In Ontario, ConnexOntario offers free and confidential support. You can call 1-866-531-2600 or visit https://www.connexontario.ca. If you live in another province, your family doctor, your provincial health service or a peer support group for people affected by gambling can point you to local help. Help is also available if you are worried about a family member or friend. If you are in immediate danger or thinking about harming yourself, call 911.
Who should not play here
- Anyone under 19, or below the legal gambling age in their province.
- Ontario residents. Spin City does not appear on the iGaming Ontario operator list, and Ontario permits online gambling only with registered operators.
- Residents of countries excluded under terms clause 2.1.4. These include Australia, Belgium, Cyprus, Czech Republic, Estonia, France, Greece, Ireland, Italy, Lithuania, Malta, Netherlands, Russia, Serbia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, the UK and the US, among many others. Canada is not on that list, but clause 17.6 blocks NetEnt games in Canada.
- Anyone who is currently self-excluded elsewhere or who recognizes the warning signs above.
- Anyone who needs strong regulatory protection, given the revoked Curaçao licence and the missing local licences we checked.
- Licence OGL/2024/194/0642
- Listed as revoked as of August 12, 2026, at the operator's request[↗]
- iGaming Ontario
- Not on the operator list (as of September 1, 2026)[↗]
- Withdrawal caps
- €5,000 per week; €15,000 per month
- Deposit turnover
- 2× per deposit, otherwise a 10% fee
- Inactivity fee
- €5 per month after 12 months without logging in
- Support channels
- Live chat, email and phone (About page, 24/7)
No questions match your search. Try a different term.
Does Spin City Casino offer deposit limits or self-exclusion?
Will a provincial self-exclusion block me from Spin City?
Can I withdraw my deposit right away if I change my mind?
What happens if I simply stop logging in?
Is weekly cashback a safety net?
This page is for information only. We have not confirmed that Spin City Casino holds a licence from the AGCO, iGaming Ontario or any provincial lottery corporation. As of September 1, 2026, it does not appear on the iGaming Ontario operator list. The only licence it claims is from Curaçao, which is listed as revoked on August 12, 2026. Other provinces have not been checked.