Responsible Gambling and Spin City Casino: An Australian Guide

According to the terms of service, the casino at spin.city is run by Faro Entertainment N.V. (Curaçao), with Faro Entertainment Europe Limited (Cyprus) named as the site operator. Our research covered the homepage, the bonus, cashback and VIP pages, and the terms PDF. None of these sources described responsible gambling tools such as deposit limits, loss or session limits, cooling-off periods or self-exclusion. That doesn't prove the tools are missing, but we can't confirm them, so we won't describe features we haven't seen. Note also that the link between this website (spincity888.bet) and spin.city is unconfirmed.

If you already have an account: questions to put to support

• How do I close my account permanently, and what happens to any remaining balance?
• Can I self-exclude, for how long, and does it cover sports betting as well as the casino?
• Is there a time-out or cooling-off option, and for which periods?
• How do I opt out of bonus offers, marketing emails and messages?

The homepage says support is available day and night by live chat and email, in English, German, Polish, Danish and Russian. The About page also lists phone support and describes live chat as 24/7. We couldn't find a published support email address or phone number. Ask for answers in writing (in chat or by email) so you have a record. More on contact options is on our customer support page.

Several payment and withdrawal rules in the terms affect how easily a player can stop and get their money out. Amounts are shown in euros, as stated by the site.

How the bonus, cashback and VIP terms work

Bonus conditions are designed to encourage more and faster play. The general terms set 40× wagering unless stated otherwise, a €5 maximum bet with bonus money, and a 7-day expiry on free spins; the bonus page says the welcome offer is valid for 5 days after registration. Weekly cashback is 5% of losses, or 6% with 15× wagering for players who deposit €20 or more that week. There's also a VIP club with Celebrity, Superstar and Icon tiers, and a loyalty program whose top status is Lord. Cashback and status levels reward more play; they don't reduce the overall cost of gambling.

• You spend more money or time than you planned, more and more often.
• You chase losses, gambling again to win back what you've lost.
• You gamble with money meant for rent, bills, groceries or loan repayments, or you borrow to gamble.
• You hide or play down your gambling with family, friends or a partner.
• You feel restless, irritable or anxious when you try to cut back or stop.
• Gambling crowds out sleep, work, study or time with people close to you.
• You see gambling as a way to fix money problems or escape stress.
• You keep raising stakes to get the same buzz.

One sign on its own may not mean there's a problem. If several sound familiar, take a break and talk to someone you trust or a professional service such as Gambling Help Online.

1. Decide on a budget in advancePick an amount you can afford to lose entirely. Treat it as the cost of entertainment, not an investment.
2. Set a time limitUse a phone alarm or timer rather than relying on a site to remind you.
3. Never chase lossesWhen the budget is gone, stop. Cashback and bonuses don't change the house edge.
4. Keep gambling away from stressAvoid gambling when you're upset, tired or drinking.
5. Talk about itLet someone you trust know how much you gamble, and reach out early if it's getting harder to stop.

If you have an account and have decided to stop

1. Withdraw any remaining balance, so the €5 monthly inactivity fee doesn't eat into it after 12 months.
2. Contact support and ask for your account to be closed or self-excluded, and ask them to confirm the duration and scope in writing.
3. Delete the Android app if you installed it, and remove any home-screen shortcut on iOS.
4. Unsubscribe from casino emails and messages.
5. Tell someone you trust and contact Gambling Help Online.

Our research didn't find any help organisations named on Spin City's pages. In Australia, Gambling Help Online (gamblinghelponline.org.au) provides free, confidential counselling and information around the clock, by phone on 1800 858 858 or online. It's also open to family members and friends affected by someone else's gambling. Your GP can help too, including with stress, anxiety or low mood that often comes with gambling harm. If you're in immediate danger or thinking about harming yourself, call 000.

Who should not play here

• Australian residents: Australia is excluded under terms clause 2.1.4, and online casino services to Australians are prohibited under the Interactive Gambling Act 2001.
• Residents of other excluded countries, including Belgium, Cyprus, Czech Republic, Estonia, France, Greece, Ireland, Italy, Lithuania, Malta, Netherlands, Russia, Serbia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, the UK and the US, among many others.
• Anyone under 18 or below the legal gambling age where they live.
• Anyone currently self-excluded elsewhere or recognising the warning signs above.
• Anyone who needs strong regulatory protection, given the revoked Curaçao licence and the missing local licences we checked.

Licence OGL/2024/194/0642

Listed as revoked as of 12 Aug 2026 at the operator's request[↗]

Australia

Residents excluded from real-money play (terms clause 2.1.4)

Withdrawal caps

€5,000 per week; €15,000 per month

Deposit turnover

2× per deposit, otherwise a 10% fee

Inactivity fee

€5 per month after 12 months without logging in

Support channels

Live chat, email and phone (About page, 24/7)