Spin City Casino FAQ for Canadian Players

This page answers common questions about Spin City Casino (spin.city) from a Canadian point of view, grouped by topic.

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The short version: Spin City is not on the iGaming Ontario operator list (as of September 1, 2026), so it is not an authorized operator for players in Ontario. We did not check other provinces. The only licence the casino claims is from Curaçao. That licence, OGL/2024/194/0642, is listed as revoked as of August 12, 2026, in the Curaçao registry dated October 2, 2026. The homepage still claims a Curaçao licence. Canada is not on the restricted-country list in the terms, but NetEnt games are blocked here. Withdrawals have firm rules: a €20 minimum, caps of €5,000 per week and €15,000 per month, and a 10% fee if a deposit has not been wagered 2× first. This page is for information only. You must be 19+ to gamble in most provinces.

Named in terms as "we / us"
Faro Entertainment N.V. (Curaçao)
Site operator
Faro Entertainment Europe Limited, Nicosia, Cyprus
Curaçao licence number
OGL/2024/194/0642
Registry status (Oct. 2, 2026)
Revoked as of Aug. 12, 2026, at the operator's request[↗]
iGaming Ontario
Not listed (as of Sept. 1, 2026)[↗]
Minimum deposit
€10
Minimum withdrawal
€20 (€100 by bank transfer)
Withdrawal caps
€5,000 per week / €15,000 per month
Support languages
English, German, Polish, Danish, Russian

Licence, operator and safety

Illustration of a shield representing licensing and security
Is Spin City legal for players in Ontario?
Spin City does not appear on the iGaming Ontario operator list (accurate as of September 1, 2026). In Ontario, only operators registered with the AGCO and contracted with iGaming Ontario may legally offer online casino games to residents. Spin City is therefore not an authorized operator there. We have not checked the other provinces, where online gambling generally runs through provincial lottery corporations.
Does Spin City have a valid gambling licence?
We could not confirm a current licence. Here is the timeline. The terms say Curaçao licence application OGL/2024/194/0642 is in progress and that the operator works under a Certificate of Operation in the meantime. The Curaçao GCB certificate page said the same. The September 2025 registry then listed the licence as issued on August 12, 2025, and expiring on February 12, 2026. The registry dated October 2, 2026, lists it as revoked as of August 12, 2026, at the operator's request. The homepage still says the casino holds a Curaçao licence. We have not verified any replacement licence. Our full review explains what this means in practice.
Who operates Spin City Casino?
The terms of service name Faro Entertainment N.V. as "we / us". It is based at Kaya Richard J. Beaujon Z/N, Curaçao (Reg. No. 142227). It is described as the parent company that licenses the gambling services. The website itself is run by Faro Entertainment Europe Limited, 12 Demostheni Severi Av., Office 601, 1080 Nicosia, Cyprus (Reg. No. ΗΕ 425912, VAT 10425912J).
Why don't the company numbers match?
The terms give Faro Entertainment N.V.'s registration number as 142227. The Curaçao OGL registry lists the licence holder under company no. 139031. We could only read one version of the terms, so we can't say which number is current. Treat this as an open question.
Is Spin City licensed anywhere else, like Germany or Portugal?
We found no such licence. Spin City is not on the German GGL whitelist or on the Portuguese SRIJ list of licensed entities. We have not checked every regulator.
Is spincity888.bet the official Spin City website?
No. This is an independent review and information site published by SmgTev. Commissions from partner links fund it, as our affiliate disclosure explains. The casino's own domain is spin.city. We have found no confirmed ownership link or redirect between the two. See about us for how we work.
Is Spin City the same as SpinCity South Africa?
No. SpinCity South Africa (spincity.bet) is a different operator. Its own site says it is run by Betterbet (Pty) Ltd and refers to the Western Cape Gambling and Racing Board. Nothing on this page applies to that brand.

Availability in Canada and your account

Is there a Canadian version of the site?
Yes, the site has a Canadian version at /en-ca. Having a Canadian page doesn't make it a provincially authorized operator, though. Spin City is not on the iGaming Ontario operator list.
Which countries are barred from real-money play?
Terms clause 2.1.4 bars residents of many countries. They include Australia, Belgium, Cyprus, the Czech Republic, Estonia, France, Greece, Ireland, Italy, Lithuania, Malta, the Netherlands, Russia, Serbia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, the UK and the US. Canada is not named, but the list is not exhaustive. Read the current clause yourself.
Why can't I find NetEnt games from Canada?
Providers set their own country rules. Under clause 17.6, NetEnt games are blocked in Canada, Denmark, Italy, Portugal, Australia and other countries. Under clause 17.8, NetEnt Universal Games are not allowed in Norway, Switzerland, Austria, Finland, Germany, Ireland, Slovenia, Sweden and other countries.
Is there a fee for inactive accounts?
Yes. If you don't log in for 12 months, an inactivity fee of €5 per month applies. If you stop playing, consider withdrawing your balance or closing the account.
How do I sign in safely?
Type the casino's domain yourself instead of following links from look-alike sites. Similarly named brands and domains exist. Our login guide covers sign-in, account recovery and common problems.

Games and providers

Illustration of playing cards and chips representing casino games
How many games does Spin City have?
The figures conflict. The Top Picks counter shows All (5,682) games, while text on the same page says more than 1,500. Use the counter as a rough guide only. What you can play also depends on your country, and NetEnt titles are blocked in Canada.
What sections does the lobby have?
Top Games, New Games, Popular, Slots, Live Casino, Instant (crash), Bonus Buy, Megaways, Table Games, Scratch, Fruits, a seasonal Halloween collection and sports Betting. Our games overview covers each category.
Which game providers are available?
Example providers and game counts from the providers page: BGaming 265, Betsoft 253, Endorphina 231, Booming Games 221, 1spin4win 219, Yggdrasil 160, Barbara Bang 124 and Microgaming 106. The About page also mentions Pragmatic Play.
Which slots are featured?
The homepage names Burning Coins 100 (Endorphina), 3 Piggies of Bank (Yggdrasil), Wild Cash (BGaming), Book of Pharaoh, Temple Tumble Megaways, Genie Jackpots Megaways and Royal Mint Megaways. Our slots page has more detail.
What table and live dealer games are there?
Table games include blackjack, baccarat, roulette, poker and Andar Bahar. The live casino offers baccarat, roulette, poker and Wheel of Fortune, streamed in HD. Listed live providers include Switch Studios, Lucky Streak, Betgames and Kiron. See our live casino page.
Does Spin City offer sports betting?
Sports Betting appears as a lobby section. Our research did not cover sports markets or odds in detail.

Mobile and app

Is there a Spin City app?
There is a native app for Android only, offered as an APK download. There is no iOS app. APK files install outside Google Play, so they bypass the store's checks. Details are on our app page.
Can I play on mobile without an app?
Yes. The site works in the browser on Android, iOS and Windows devices. iPhone and iPad users can add a home-screen shortcut.

Deposits and withdrawals

Illustration of coins and a card representing deposits and withdrawals
Which deposit methods are accepted?
Methods include Visa, MasterCard, Paysafecard, Neteller, Rapid, Skrill, Sofort Extra, Zimpler, Binance Pay, Ethereum and many others. What you see depends on your country. Our research did not confirm Canada-specific options such as Interac. Maximum deposits and per-method processing times are not published. See our payments page.
What is the minimum deposit?
€10. Some offers set a higher qualifying deposit, so check the terms of any specific offer.
Why was €1 held on my card?
Cards may be verified with a €1 authorization hold. It lasts 1–3 business days. Your bank may show it in Canadian dollars.
How can I withdraw?
By bank transfer or crypto (USDT, Bitcoin). The minimum is €20, or €100 by bank transfer. We found no evidence of withdrawals to cards or e-wallets. If you deposit that way, know your withdrawal route in advance.
How long do withdrawals take?
Requests stay pending for 0–48 hours. They are processed daily, including weekends and holidays. After approval, the funds may take a few more days to arrive, depending on the method. Our withdrawal guide walks through the process.
Is there a withdrawal fee?
In one case, yes. Each deposit must be wagered 2× before withdrawal. Otherwise a 10% fee is charged.
What are the withdrawal limits?
€5,000 per week and €15,000 per month. Wins of €50,000 or more may be paid in 10 monthly instalments. These caps matter after a large win.
When will I need to verify my identity?
Extra verification may apply once your total withdrawals pass €2,000. Requested documents must be sent within 14 days.
RuleDetail
Minimum withdrawal€20; €100 by bank transfer
Pending period0–48 hours, processed daily incl. weekends and holidays
Deposit turnover2× per deposit, otherwise 10% fee
Weekly / monthly cap€5,000 / €15,000
Large wins€50,000 or more may be paid in 10 monthly instalments
Extra verificationMay apply above €2,000 total withdrawals; documents within 14 days
MethodDepositWithdrawalMinimumProcessing time
Visa ✓———
MasterCard ✓———
Paysafecard ✓———
Neteller ✓———
Rapid ✓———
Skrill ✓———
Sofort Extra ✓———
Zimpler ✓———
Binance Pay ✓———
Ethereum ✓———
Bank transfer —✓——
USDT —✓——
Bitcoin —✓——

How bonuses work

What types of bonuses does Spin City run?
A deposit-based welcome package spread over the first four deposits. There are also free spins for confirming your email and phone, a no-deposit bonus, weekly cashback, and VIP and loyalty programmes. Because the published figures don't line up, rely on the terms shown in your account.
What are the general wagering rules?
Wagering is 40× unless stated otherwise. The maximum bet with bonus money is €5, and free spins expire after 7 days. Live, table and video poker games don't count towards wagering, and some slots count only 70% or 50%. Bonuses can't be stacked. The bonus page text for the welcome package adds a maximum cashout of 200 EUR and validity of 5 days after registration. It also says only slots count 100%.
How does the no-deposit bonus work?
It is valid for 7 days, one per new player. Winnings are capped at €50, and you must make one deposit before withdrawing them.
How is weekly cashback calculated?
Standard cashback is 5%, calculated Friday to Friday and credited only if it comes to at least €5. With deposits of €20 or more that week, it becomes 6% with 15× wagering. It is paid on Fridays between 06:00 and 09:00 UTC.
Is there a VIP or loyalty programme?
The VIP tiers are Celebrity, Superstar and Icon. The top loyalty status is Lord. We found no published qualifying criteria or rewards per level.

Customer support

Illustration of chat bubbles representing customer support
How can I contact Spin City support?
The homepage says support runs day and night via live chat and email. The About page says 24/7 live chat, phone and email. We couldn't find a published support email address or phone number on the pages we reviewed. Live chat is the channel both pages agree on.
Is support available in French?
French isn't among the listed languages. Support covers English, German, Polish, Danish and Russian.
What if support doesn't resolve my issue?
Put your complaint in writing, keep the replies, and screenshot your balance and transaction history. Spin City is not registered in Ontario, so the AGCO's complaint process wouldn't cover it. The Curaçao licence is listed as revoked, so it's unclear which regulator, if any, would handle a dispute. See our support page.
Can this website help with my casino account?
No. We have no access to casino accounts, payments or verification. Reach us through our contact page about our content. Account issues must go to the casino.

Responsible gambling

Gambling carries a real risk of losing money. Only play with money you can afford to lose, and only if you meet your province's minimum age (19+ in most provinces). Our research did not document Spin City's own deposit limits or self-exclusion tools, so we can't describe them. Our responsible gambling page covers general tools and warning signs. In Ontario, ConnexOntario offers free, confidential help 24/7 at 1-866-531-2600 or connexontario.ca.

Calm illustration symbolizing balance and responsible play

This page is for information only. We have not confirmed that Spin City Casino holds a licence from the AGCO, iGaming Ontario or any provincial lottery corporation. As of September 1, 2026, it does not appear on the iGaming Ontario operator list. The only licence it claims is from Curaçao, which is listed as revoked on August 12, 2026. Other provinces have not been checked.

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